FAQs

How can I contact BUA?
You can reach us any time at support@buaclub.co or through the contact form on our website. We aim to respond within 24–48 hours.

Where are your products shipped from?
We work with local production partners, which means your order is printed and shipped from a facility near you. This helps reduce carbon emissions and speeds up delivery.

Can I get a refund on my order?
If your item arrives damaged or with a printing error, we’ll replace it free of charge — just send us a photo and your order details.

How long will my order take to arrive?
Orders usually arrive within 4-6 business days, depending on your location. You’ll receive tracking information once your item has been shipped.

Do you ship internationally?
Yes, we can print and ship to over 30 countries worldwide.

What sizes are available?
Sizing depends on the product type. We include detailed sizing guides on each product page — be sure to double check before ordering.

I received the wrong or a damaged item — what should I do?
Please email us with a photo of the item and your order number. We’ll sort it out quickly with a replacement or refund, no hassle.